Case Study
1. Mapped the damage
We manually reviewed over 150 Trustpilot and Reddit comments to understand the real complaints. Most of them weren’t about actual non-payment. They were about delays, vague communication, or unclear rules. That was good news. These were solvable.
2. Fixed the support loop
We helped their team create faster, more honest replies for support tickets. We also wrote a new autoresponder that let traders know exactly when to expect a response. No more "we’ll get back to you ASAP." Instead: “Expect a reply within 24–48 hours. If it’s a payout-related question, here’s a direct link to the team that handles that.”
3. Set up review request flows (but only for happy traders)
Instead of asking everyone to leave a review, we connected their payout confirmation emails with Trustpilot. When a trader got paid on time and clicked “thanks,” they automatically got a review link 12 hours later.
This avoided asking people who were frustrated. It also made it easier for happy traders to speak up.
4. Created a payout transparency page
We built a simple page on their website listing:
Total number of traders funded
Number of payouts processed this month
Average response time for support
Top FAQs
No marketing speak. Just facts.
5. Got stories from real traders
We invited three funded traders (who had been paid) to do quick Zoom calls. Each call was edited into a 30-second video where they shared what the process was like and when they got paid. These videos were used in emails, the homepage, and ads.
6. Published proof pieces online
We wrote three neutral-toned press releases, one of which focused entirely on payouts and policy changes. These were picked up by smaller finance blogs, SafePlatforms, and Yahoo Finance.
When people Googled “TheFundedTrader payout reviews,” they now saw articles, not just Reddit threads.
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Positive Reviews
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Evaluation Sales
Trustpilot rating improved from 3.2 to 4.5 in 6 weeks
Over 260 new positive reviews were generated from the new automated flow
Evaluation sales increased by 61% the month after the public transparency push
Refund requests dropped by 35%, thanks to clearer onboarding and support messages
The firm began ranking on page 1 of Google for “TheFundedTrader review” and “TheFundedTrader payout”
Several affiliates added them back into comparison tables
TheFundedTrader didn’t just fix their rating. They fixed how they were perceived.
Today, when traders ask if they’re trustworthy, the answer is backed by numbers.
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